Frequently Asked Questions

At KB Aesthetix, I follow the regulations set out by the Australian Health Practitioner Regulation Agency (AHPRA) and the Therapeutic Goods Administration (TGA). These organisations protect the public by ensuring that all healthcare advertising is accurate, ethical, and evidence based. Because of these laws, you won’t see before and after photos, treatment prices, or patient testimonials on my website or social media. This isn’t about being secretive; it’s about staying compliant and protecting you as a patient. Every individual’s results are unique, and it’s important that decisions around care are made during a personal consultation, not from marketing materials. My commitment is to education, transparency, and patient safety. If you’d like more information about the treatments I offer, I encourage you to contact me for a private consultation where we can discuss your goals safely and openly.

I believe every person deserves safe, respectful, and high-quality healthcare. I follow the Australian Charter of Healthcare Rights, which ensures that you have access to safe care, respect, communication, and the ability to be involved in your healthcare decisions. I see every patient relationship as a partnership. This means I value open communication, informed consent, and mutual respect. Your privacy, dignity, and wellbeing are always at the center of what I do.

Your experience matters deeply to me. I value feedback as a key part of providing safe and ethical care. If you have any comments, suggestions, or concerns, please contact me directly at info@kbaesthetix.com I aim to review and respond to all feedback within five business days. Every message is treated confidentially and with respect. If you are dissatisfied with your treatment, the outcome, or the way your care was managed, you are also entitled to make a formal complaint to an external body. Depending on your concern, you may contact AHPRA (Australian Health Practitioner Regulation Agency) for concerns about professional conduct or safety standards, the Nursing and Midwifery Board of Australia for matters related to nursing practice, or the Australian Competition and Consumer Commission (ACCC) for concerns about consumer rights, advertising, or service claims. These independent organisations oversee healthcare standards in Australia to ensure care remains ethical, safe, and transparent.

I am committed to protecting your privacy and managing your personal information responsibly. I comply with Australian privacy legislation that governs how healthcare providers handle sensitive information. The Privacy Act 1988 (Cth) is the main federal law that sets the standard for how personal information must be collected, used, and stored in Australia. The Privacy Amendment (Enhancing Privacy Protection) Act 2012 strengthened this law by giving individuals clearer rights around accessing and correcting their information. The Australian Privacy Principles (APPs), which are part of the Privacy Act, outline how healthcare professionals like me must handle your data. These principles ensure that information is collected fairly, stored securely, used only for its intended purpose, and not shared without consent unless required by law. I also comply with the Health Records and Information Privacy Act 2002 (NSW), which governs the handling of health information specifically. This law ensures that your medical records and treatment details remain private and protected. I collect only the information necessary for your care, such as your contact details, medical history, and treatment notes, and store it securely in my clinical records system. Access is restricted to authorised staff directly involved in your care. Your information may be shared with other healthcare professionals involved in your treatment, such as your GP or specialist, but only with your consent or when legally required. I do not sell or disclose personal information for marketing purposes. If you would like to access your medical records, correct any information, or raise a concern about how your data is handled, please contact me at info@kbaesthetix.com. If you are not satisfied with my response, you can also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. Your records are protected through secure storage, password-protected systems, and limited access. In the rare event of a data breach, I follow the Notifiable Data Breaches Scheme, which ensures affected individuals and the OAIC are promptly informed.